Frequently Asked Questions
Everything you need to know about MUJI shopping, shipping, and sustainability.
How long does standard shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email once your order has been dispatched from our warehouse.
What is your return policy?
We accept returns of unwashed and unused items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like underwear and food products cannot be returned.
Are MUJI products sustainable?
Yes, sustainability is at our core. We focus on three principles: selection of materials, streamlining of processes, and simplification of packaging to reduce waste and environmental impact.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to modify or cancel orders. You may return the items according to our return policy once they arrive.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and MUJI Gift Cards for online purchases.
How can I find the assembly instructions for my furniture?
Assembly instructions are included in the product packaging. If you have misplaced them, you can find digital PDF versions on the specific product page under the 'Product Details' section on our website.